News — Shop Safely at Rams Walk


New ways of shopping

Updated: 20th July

The way we all shop is going to feel different for a while and we’re going to need your cooperation to keep everyone safe. After all, our priority is yours and our colleagues’ health.

With this in mind, we’re introducing a range of safety initiatives that we will need everyone to follow. From time to time, this may mean that you are inconvenienced, and we ask you to bear with us during this unprecedented period.

Face Coverings

Following the latest Government advice, face coverings will be required wear in all of our shops from 24th July.  This is to help prevent the spread of Covid-19 and better protect staff and customers alike. Please note that it is not compulsory for shop workers to wear face coverings, although many of our retailers will encourage this amongst their staff.

The responsibility for wearing a face-covering lies with the individual themselves. Should an individual refuse to wear a face covering, a shop can refuse them entry.

There are some circumstances, for health, age or equality reasons, where people are not expected to wear face coverings. Please be mindful and respectful of such circumstances, noting that some people are less able to wear face coverings, and that the reasons for this may not be visible to others. For more information on the latest guidelines click here.


Please note that some store opening times may vary, we urge you to check our website regularly in order to find the latest information relating to individual opening times. Some stores may also need to close temporarily if they become too busy, need to re-stock or just need to re-set their safety procedures.

Social distance shopping

To ensure a safe shopping experience we ask that wherever possible, you shop alone. Only bring one other person from the same household, if you need special assistance or if you need to bring your children with you.

You will notice, on arrival, that we have introduced new signage around the centre reminding you to stay at least 2 metres apart and to help you with queueing outside stores if necessary.

Individual stores will implement their own in-store safety guidelines.

Cleaning and safety precautions

As you might expect, we have a regular cleaning schedule, including touch points such as centre door handles, to make the whole centre is as safe as possible for you.

Some stores will also have new protective screens at key points such as checkouts.

For the latest on our store openings, click here.

Finally, we’d like to say a massive thank you to all our essential workers that have kept key stores open and running while we’ve been in lockdown, and to all the NHS and other key workers that have truly gone the extra mile over the past few months.

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